# A team of experts to call your own

Our customer success team brings the expertise and understanding you need every step of the way.

## Implementation guidance gets you on the right track and keeps you there

Our implementation specialists have one goal: to make your program a success

### One-on-one training
Sit down with an implementation specialist to walk through each stage of your program and learn everything you need to know about using Submittable.

### Deep expertise
Our implementation team has helped thousands of organizations. They know what it takes to get a program like yours up and running in the right way.

### Personalized blueprint
Get guidance into how to craft the best framework for your program, so your work flows easily and you have all the data you need.

### Clear timeline
We move at your pace. With Submittable, customers can launch a program within weeks.

## Your team

People you can trust to get the job done

From day one with Submittable, you have a cohort of knowledgeable, kind humans ready to help. Here’s what your team looks like.

### Customer success manager
Your customer success manager is your team quarterback. They’re your main point of contact; they understand your organization’s unique challenges and goals, and provide regular consultation to help you be successful.

### Customer success engineer
Need customizations? From single sign-on to integrations, custom CSS for your submitter portal to data import and report building, your Customer Success Engineer is here with technical expertise to tailor your Submittable experience.

### Account Manager
Ready to scale? As you’re ready to grow and expand your programs, your Account Manager is your guide through acquiring new features and other upgrades.

### Implementation Specialist
Your Implementation Specialist works with you one-on-one to train you and your team on using the product. You’ll benefit from their product expertise and extensive knowledge of best practices across industries.

### Customer Support Representative
As any questions pop up, our technical support team offers friendly and fast help. We also have a robust, fully searchable Help Center packed with video tutorials so you can find answers, fast

## Enterprise services

An experienced partner for your high-volume program

Our enterprise professional services are for teams with big goals and high visibility such as state governments, large foundations, and Fortune 500 companies.

### Personalized blueprint
Get guidance into how to craft the best framework for your program, so your work flows easily and you have all the data you need.

### Clear timeline
We move at your pace. With Submittable, customers can launch a program within weeks.

> “The Submittable team was very helpful, extremely friendly, and worked above my expectations at helping me understand the key elements of the system. Wonderful customer service.”

Jordan Ogle

Program Coordinator, BCSP (Board of Certified Safety Professionals) Foundation

> “I really appreciate the responsiveness and agility of the Submittable team, and by extension, the platform itself. Everyone is quick and helpful and I feel like the company really listens and responds to the needs of its customers.”

Shana Melnysyn

Research Grants Manager, University of California Humanities Research Institute

## Find out what Submittable can do for your programs

Meet one-on-one with a member of our team to:

- Discuss what your organization needs (and doesn't need!)
- Explore the features and use cases specific to your work
- Tailor a plan for your team

Trusted by over 6,000 organizations worldwide